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Overwhelmed, Again (Part 2)

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In case you missed yesterday’s post, you should read it before reading the rest of this. It’ll make a lot more sense.

Yesterday’s post left us at our first year of Thanks&Giving. Today is our second year & what a difference a year makes!

Press Fast Forward, Again

In the year since our first Thanks&Giving, a day where the funds raised by our agents are distributed, a lot has happened. We’ve grown by over 100 agents, opened a 2nd office, have our 3rd office opening next month, started a luxury brand, & introduced a revolutionary process of communication for agents that informs, educates, & builds value in Realtors. It’s been a great year.

All that said, today is the day I’ve been most excited about. I’ve been excited about it for a couple of months. Before we get to that, though, let’s take a step back.

Hitting Rewind

After doing so well in our first year, & facing the challenge of having a charity partner that made no sense for our new location in The Woodlands, we needed a solution. In the short-term, we decided to get involved with the local food bank near the new office. That said, we knew we needed to start figuring out a long-term plan for the future. We were kind of right back where we started. We had an incredible number of options in front of us & had to figure out what was right.

Remember yesterday when I said a seed was planted? Here it is…

Why Don’t People Buy Houses?

“Helping People Find Their Way Home®” is the mission of our brokerage. So, we started there. We started by asking the question, why don’t people buy houses? Our thought process was if we could fight the root cause of why people don’t buy houses then we could break cycles of generational poverty & create robust, thriving communities for decades to come. So, why don’t people buy houses? No, seriously. We had no idea. Do you? It’s a bit of a trick question.

Nailing Jell-o To The Wall

We set out to answer the question. We just didn’t know how. I reached out to some friends in the non-profit world. I reached out to NAR’s economists. I reached out to the Texas A&M Real Estate Center’s economists. Here’s the problem: there is no one reason why people don’t buy houses. There are a bunch of reasons why & each is its own riddle. Trying to solve this problem is like trying to nail jell-o to a wall.

Fortunately, Texas A&M’s researchers helped give us a starting point. They basically broke it down into two pieces.

The first was a lack of financial education. This is an American problem because we are absolute shit at educating our kids on financial literacy. Seriously do your kids a favor & teach them about finances.

The second reason was lack of education, a very nebulous explanation because there could be a ton of reasons for that. If you ask a food bank, it’s because kids are hungry. If you ask a housing charity, it’s because of lack of a place to call home. As it turns out, every charity in that arena is solving the problem & they are all right & they are all not completely right.

So I Got Drunk

Truth be told, I met a group from an awesome charitable organization & we all got drunk. It was pretty amazing. I got the insights I needed from some very, very smart people. I left that meeting with an awesome buzz, a ton of excitement, &, more importantly, direction. They also helped introduce me to some people who introduced me to some people who solved our problem.

But First…

I’m gonna take a minute & brag on my people. They are amazing. One of our core values is ‘Committed To Our Communities’, & they have embraced the hell out of it. Not knowing what was going to happen when we set up the foundation, our agents have raised over $87,000 in two years. We set a goal to put a quarter of a million dollars back into the community in the next five years & are on pace to reach that lofty goal early.

Today we wrote checks for almost $40,000! We sponsored summer camp for Cy-Hope again, renewed our scholarship for entrepreneurs, sponsored a calf again at rodeo, & are matching wreaths for Wreaths Across America again. In addition, we sponsored the Montgomery County Food Bank, Habitat for Heroes, & the Katy Bubble Run (for our upcoming office).

Do For, Not To

We have a business philosophy at CB&A, Realtors called “Do For, Not To”. The idea is pretty simple. We want to create awesome experiences by doing for people & not doing to people.

Here’s a hard truth. With underprivileged kids, there is very little done for them. Almost everything is done to them. The worst part is that they have no choice, no say, & no ability to exit. We are going to change that to the extent that we are able. We are going to go out of our way to do for these kids. We want to change their lives for the better, forever. We want to break cycles of poverty. We want to create a ripple effect that impacts everyone in the community.

So, He Finally Gets To The Point…

Today we committed an additional $50,000 to Big Brothers Big Sisters to provide one-to-one mentorship for kids in the communities we serve. Through their Beyond School Walls program, we will be able to match our agents with kids that need them. It gives us the opportunity to do so much more than just write a check. It gives our agents the chance to truly change the paths of kids with limited options, for now, not forever. That changes today.

I am overwhelmed. I am overwhelmed with gratitude. I am overwhelmed by the continuing generosity of our agents. I am overwhelmed by the fact that I am able to go to work at my dream job every single day. I am overwhelmed by an extreme sense of hope for the future. I am overwhelmed.

Overwhelmed, Again (Part 1)

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It’s been just over two years since I wrote in this blog. My last blog post, “Overwhelmed”, was about my experience in the wake of Hurricane Harvey. A lot has happened since then, but I’m glad to come back with this post because it is all about something great that rose from the storm.

In The Beginning…

As I sat there, overwhelmed, watching the devastation of Hurricane Harvey, it became abundantly clear that, in my brokerage, we were very good at deploying human resources, but we lacked in processes & systems to deploy financial resources in time of need. We were fortunate that we only had a few agents seriously affected by the storm, but it was definitely a wake-up call. Something needed to be done, quickly.

Through a few text messages with my attorney, it was decided that we would start a charity, the CB&A Foundation.

What The Hell Are We Doing?

So, we started a charity. Now what? I had no idea what to do & it wasn’t like we were messing with something being scrutinized heavily by the IRS or anything! So, we created a Board of Directors. That would solve everything, right?

So there we sat, at a conference table, not having a clue what we were doing. Strength in numbers, or something like that. We started with the basics. Coming out of Harvey’s wake, we wanted to primarily make sure we had funds set aside to help our agents in times of emergency needs. In a brilliant move, one of the Board members completely made up a formula. As such, we now had a baseline for reserves.

From there, we decided that any funds raised in excess of that completely made up reserve amount would be put back into the community. Again, we had no idea what that looked like, but…

Our Agents Came Through, Again

Just like during the Harvey recovery, a simple mention to our agents resulted in an overwhelming number of suggestions for who to support. We went from not very sure to having a very real problem, there were so many options we didn’t know how to choose one. If you read the follow-up to this post tomorrow, remember this point. A seed was planted, but we needed time.

Based on multiple suggestions, the proximity to our office at the time, & its reputation in the community, we decided that if we had any money left over after filling the reserves, we would support Cy-Hope. Specifically, we would try to raise enough money, $15,000, to underwrite their summer camp. At this point, I honestly didn’t know if we would raise $15, much less $15,000.

Press Fast-Forward

In the following year, we left our franchise & went independent then moved our main office. It was something of a whirlwind, but we did it. We raised not only the amount for our reserves, but we raised enough to send 125 kids to summer camp, sponsor a calf in the calf scramble at Rodeo Houston, start a scholarship for entrepreneurs at Sam Houston State University, & match donations of 100 wreaths to Wreaths Across America.

Overwhelmed. I’m overwhelmed by the generosity of our agents. Overwhelmed by the power to create change in our community when people of the same mind come together. Overwhelmed.

That’s it for now because I don’t want to ruin the surprise. I’ll be back on Thursday for the 2nd chapter of this post & the life-changing impact we will have in 2020 & beyond in the communities we serve. I am incredibly excited for it.

Thanks for reading. It feels good to write again. In 2020, I plan to post more often, include interviews with important (to me) people in the industry, & whatever feels good. Hope you’ll stick around for the ride.

Overwhelmed

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For the past week, I’ve struggled to put together my thoughts and feelings about what has happened in Texas since Hurricane Harvey came ashore.  As I sit here writing this, trying to put these thoughts in order, I can’t even remember what day the storm hit us.  Everything has just run together.  As I was working at our church a couple of days ago, a word just popped into my head to describe my feelings.  That word was overwhelmed.

We were overwhelmed by a storm that just kind of snuck up on us.  Even just hours before it made landfall, it was supposed to be a small storm that hit and then went away.  Then it wasn’t.  All of a sudden what was just supposed to be a “rain event” for most of Texas turned into an overwhelming storm that destroyed the area where it made landfall and continued to wreak havoc for days on end.

The amount of rain was absolutely overwhelming.  What started as 10 inches, a significant amount, turned into 30, 40, 50 inches.  The amount itself is overwhelming.  It’s hard to fathom over 4 feet of rain.  We’ve flooded before.  People have had four feet of water in their homes before.  But four feet falling out of the sky?  I mean, you hear 27 trillion gallons of rain and that’s not even something you can wrap your head around.  Even the numerous infographics don’t help make it realistic.  It’s just overwhelming.

The area affected is overwhelming.  This storm is not a Houston thing, or even a Gulf Coast thing.  Central Texas, South Texas, the Coastal Bend, Southeast Texas, and East Texas were all impacted by Harvey.  In Houston, we see flooding in certain areas when we have the aforementioned “rain events”, but there was hardly any part of the metro area that wasn’t affected.  The sheer number of homes, businesses, and people who have been damaged and displaced, many who never flooded before, is overwhelming.

The emotions have been overwhelming.  Name one.  They’ve all been seen this week.  Despair, heartbreak, fear, anger, guilt, and the list goes on and on.  The emotional toll for many will be as damaging as the rain.  It’s just been an overwhelmingly emotional week for everyone, even those who didn’t flood.

Trying to find the words to describe this has been overwhelming.  If you aren’t here to see it, you almost wouldn’t believe it.  It’s impossible to wrap a keyboard around it all.

But as the rains slowed and, finally, stopped, something else happened that was absolutely overwhelming.  People came out of hiding and immediately hit the ground running to help.  Not just Texans, though.  The Cajun Navy showed up early, pulling people from flooded homes left and right.  People from all over the United States descended on Texas like the rainbow to the rain that had done so much damage.  National Guardsmen, police, fire fighters, doctors, nurses, electric workers, and more service providers and public safety folks showed up within days, many from as far away as New York.  So did just random people looking to help.  I’ve seen lemonade stands from North Dakota and the Caribbean with kids donating their money to relief efforts.  The response has been overwhelming.

Neighbors who may have never met the person one street over were there with hammers and knives, removing sheetrock and cleaning out damaged houses.  Lines of people with donations and supplies, or ready to help their community were as long as the lines of people in need of that help.  JJ Watt’s YouCaring.com fundraiser, has raised nearly $20 million from over 180,000 donors so far and isn’t stopping.  While there have been a number of high-profile donors, the majority of the money has been raised by “regular” people, with an average donation of about $100.  It’s been overwhelming (at times to the YouCaring servers, too).

As the waters rose, a funny thing happened.  All of the reported dividing lines in our society got washed away.  Black, white, brown, and yellow lined up side-by-side to serve or be served.  Republicans and Democrats, gay and straight, rich and poor, and every other social construct that the news would have you believe divides us were dissolved by the overwhelming need to just be together and support all of our friends and neighbors regardless of our perceived differences.  The unity of this city has been overwhelming.

Since this is, normally, a real estate coaching blog, I am proud to say that the response of the Realtor community during this storm has been so incredibly impressive.  I am proud to be a Texas Realtor.  From actually being on boats rescuing people, to setting up and delivering supplies into much-needed areas, to giving time and money to relief efforts, to getting out and helping friends and clients start their journey to recovery, it has been overwhelming to see the hearts of these Realtors shining in the community.  Not to limit it to local agents, funds and assistance have come rolling into Texas from our colleagues all over the country.

We have a long way to go, to be sure.  There are still areas where people can’t get home, get clean drinking water, or even drive on some freeways.  We have hundreds of thousands of homes to rebuild, families to return to something that looks like normal, business to reopen, lost lives to remember, and plans to redraw to help make sure this doesn’t happen again.  The amount of work ahead might look overwhelming, but as I write this, based on what we’ve seen these past 7 days, I have an overwhelming sense of hope, resilience, and optimism.  HoustonStrong and TexasStrong will, I believe, be the war cries that show the rest of the country and the world what it means to come together to rally, respond, and recover stronger and better than before.

I want to just take a second before wrapping this up to give thanks.  If you are reading this and have donated, worked, helped, given, served, volunteered or done anything to help in this relief and recovery effort, I want to thank you.  It’s because of you and those efforts, no matter how big or small, that we will not be overwhelmed, but come out of this stronger.

Price Per Square Foot is Bull$hit

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99% of my posts here are designed to help Realtors grow a better, more profitable business.  This post is no different.  However, unlike most of my posts, this one is just as applicable to the real estate consumer as it is to the real estate practitioner.  Why?  Because I hope it will dispel one of the most prevalent mistakes in real estate: the fallacy of price per square foot. Despite its prevailing use in valuing property by both Realtors and consumers, and its marketing appeal by certain builders…

The truth is that price per square foot is garbage and means almost nothing.

But how can it be garbage if everyone uses it, you ask?  Let’s take a look, first of all, at the simple mathematics of why it is garbage and then we’ll examine why there is no practical application of the price per square foot measurement that, at the end of the day, matters.  (One quick caveat: this post is not really applicable on commercial properties.)

The Simple Math

Price per square foot doesn’t hold up under the microscope of scrutiny because of simple mathematics.  Whether you are selling a home and trying to figure out a sales price, buying a home and trying to see what kind of value you’re getting, or using price per square foot as a marketing technique, you are wrong.  Here’s why.  In an average community there is a wide range of home size, shape, and features.  To take a real simple look at this, consider the following:

  • A one-story home costs more to build than a two-story home. As such, the price per foot on a two-story will be less than that of a one-story.
  • A smaller home will have a higher price per foot than a larger home.  If a garage door costs $1000, you have fewer square feet to spread that cost over on a smaller home.  Thus, the higher price per foot is natural.
  • What about upgrades, renovations, pools, etc.?  An upgraded or recently renovated home should have a higher price per foot than a home that does not.  How many dollars per foot does a pool cost?
  • A builder marketing themselves by price per foot is full of shit and you should run away.  I can build a Lincoln Log home for a remarkably low price per foot, but would you want to live in it?  The only world where this kind of marketing works is a world where every single builder built the exact same home with the exact same construction techniques on the exact same piece of land and the exact same features.  Then price per foot would not only be applicable, but also, once again, completely useless because it’s the same thing for everyone.  So, until communism sets in with the builders, price per foot is absolute nonsense.

So, based on that, taking a look at the price per square foot of a neighborhood and applying it to a single property is necessarily going to result in an incorrect value.  If you’re the smallest home in the neighborhood, the value you get by using this method is almost certainly going to be low.  On the other hand, if you’re the largest home in the neighborhood, you’ll be priced to high.  How, then, do you correctly value a home?  We’ll get to that.

The Practical Application

Ok, I admit that this is a bit of a fake news subheading.  There is no real practical application of price per square foot for one reason and one reason only.  Appraisers don’t use price per square foot to value residential properties.  That’s really it.  You can come up with whatever convoluted price per foot you want to come up with, but if you are selling a home that will be financed or buying a home using financing, it doesn’t matter what you came up with because the appraiser determining the value of that property doesn’t care and isn’t going to use it as a factor in determining the value.  Don’t believe me, pick up the phone and call your lender or an appraiser.  The really simple, ugly truth is that price per square foot is useless because the appraiser valuing the home isn’t going to use it to decide the value and the appraiser’s value is what gets you to the closing table.  End of story.

The Solution

How, then, do you value a home you want to buy or sell?  Well, if the last paragraph didn’t answer that, you use the same method as an appraiser.  Appraisers look at comparable properties to value a subject property.  It’s really that simple.  You don’t see an appraiser using five 2,000 square foot, single-story homes to come up with a value for a 3,000 square foot, two-story home.  That should be pretty common sense.  Yet, time and time again I see and hear people upset with a “bad” appraisal because the price per foot doesn’t make sense.  You’re right, it doesn’t make sense.  Now, let’s look at comparable properties and see where the disconnect was.  That makes sense.

And now for the industry-serving portion of tonight’s programming.  Who can help you come up with a correct valuation?  A knowledgeable Realtor, that’s who.  Not a Zestimate, not a community newsletter where someone gives a range of prices and you do some math, not a builder claiming that they build three dollars a foot cheaper than their competition, and for damn sure not by looking at what your neighbor sold their home for and saying that your home is nicer and bigger.  A knowledgeable Realtor will pull comparable, recent, sold data for you and put together an accurate market analysis.  Ignore the price per foot fallacy, get a good valuation of your property, then buy or sell and get to the closing table without an appraisal mess to deal with.

Us vs. Them

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On Monday, I was having a conversation with my business coach about some things that have happened over the past year and the ramifications of those things on the future.  Specifically, we discussed how my actions, or reactions, to the events may have an effect on the future.  Even when we don’t think we are involved in an impactful way in something, our limited involvement still affects our end result.  But, the thing he said during that brief exchange in an hour-long phone call that stuck with me was that the difference between people who make the most of a situation and those who don’t is how they accept their role in the situation.

This afternoon, I was talking with one of my agents about an agent he knows (and we all know an agent like this one) that was all drama.  She was constantly making excuses, placing blame, and putting out fires in her business and personal lives.  It reminded me of a favorite quote of mine from Dan Stewart, “People who spend most of their time putting out fires are also usually the arsonist.”

The root of the issue is this: whether we admit it or not, we are responsible for what happens in our lives, period.

How we react to what happens in our lives is, ultimately, what defines our success.  We can choose to accept our role or responsibility for the things that happen in our lives or we can choose to place blame, deflect, and/or ignore.  Our reaction can manifest itself in I/me/we/us talk or they/them/you talk.  If you adopt the former, you are far more likely to learn from the situation and be better off in the long-run.  On the other hand, people who adopt the latter are far more likely to be miserable, angry, and full of contempt.

The I/Me/We/Us Crowd

If we choose to take the things that happen in our lives as steps in our overall journey, we can begin to accept them and use them as growth factors.  But, it is a choice, and for the big things, it’s an active (and sometimes very difficult choice).  Believe me, I’ve been there when it’s really difficult to choose to make the best of things, and, yes, I have, on more than one occasion, made the wrong choice.  It takes work.  It takes time.  If we pause for a minute when these challenges confront us and consciously make the choice to accept the responsibility for what’s happened and react in a way that moves us forward, it can become habit.

The amazing thing is that when this habit really starts to take root, it will radiate out into other parts of your life.  You’ll start to see the best in almost all situations.  You’ll see opportunity where you may have previously avoided a situation.  You’ll become more magnetic, attracting the kinds of situations and people you want to have in your life.  And you’ll live happily ever after, or something like that.

The They/Them/You Crowd

On the flip side, the other crowd is miserable, angry, stuck in their current situation or worse, and, worse than anything, oftentimes alone.  Their reactions to the things around them drive people away.  Nobody wants to hang out with someone who is constantly upset or miserable or just a drama queen do they?  The drama of it all costs personal and professional relationships to go bad.  In a world where it’s not what you know, but who you know, who wants to drive away people?

The Challenge

If you find yourself, honestly, a member of the first crowd, good for you.  Keep it up.  If not, I have a challenge for you.  Not to get all motivational speaker on you, but this will really work.  For the next 30 days, I want you to track the things you are grateful for in your life and look at one thing, each day, that you reacted to and how that reaction might have been different.  You don’t have to get all fancy with it.  A simple notepad will suffice.  In the morning, before you start your day (even if it requires waking up a few minutes early) write down 5 things that you are thankful for.  Then, in the evening, as you wind down the day and have a few minutes, write down one thing that happened that day and how you could have reacted in a way that could have propelled you forward in life.  At the end of the month, you’ll not only have built a habit of gratitude, one of the most important factors in seeing life in a positive light, but you’ll have actively practiced, every day, addressing the things in your life in a way where you are looking for the best in them and the best in you.  These are two very powerful tools.

Once we start to build the habit of reacting in a way that moves us forward, we can change our lives for the positive in ways we can’t imagine are possible when we are placing blame and reacting defensively. It takes effort, but like anything that requires effort, the reward is almost always worth the work.

 

Do For, Not To

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I’ve actually been working on this post for quite a while now, but just haven’t found the right thing to tie into to make it work.  Thanks to the shitstorm surrounding Zillow’s Instant Offers that has happened over the past two weeks, I owe them a bit of gratitude for helping me finish this up.  The problem, up to this point, has been trying to put into words a philosophy that can be seen differently through any number of lenses without providing solid context.  The aforementioned surge of paranoia about the perceived inevitability of the Zillow takeover of all things real estate has helped put some perspective in place to make the point.

To Answer The Question

Since I brought it up, no, I don’t believe that Zillow Instant Offers poses a very real threat to Realtors.  No, I don’t think that Zillow has any intention of becoming a real estate broker and taking over the industry.  I believe that Instant Offers is, plain and simply, a big name in the business reacting to a threat from smaller companies like Opendoor.  That’s it.  I’ll get to that later.  That said, I would argue, given the way the platform is set up, that there is real opportunity with Instant Offers for agents that aren’t wasting time complaining about it.

The Real Problem

What the agents bitching about Zillow should be looking at, in my opinion, is why it’s happening, not who is doing it.  The real problem is that the home selling and buying processes are arcane, intrusive, and, frankly, a giant pain in the ass.  So, in walks an opportunity to take the time, stress, and hassle out of the equation and people like it.  Is anyone really surprised?  I mean, not to get all dramatic here, but it’s not a hard argument to make that our buyers and/or sellers often end up feeling like a victim by the time they get to the closing table.

For sellers, they have someone come into their house and tell them a bunch of stuff to fix.  Then they have to keep it extra clean so a bunch of strangers can trample through at the time of their choosing.  Then they usually have to negotiate offers.  Then they get a professional inspector, that they don’t choose and have no oversight of, who comes in and tell them a bunch of stuff to fix.  Then another professional, also not of their choosing, comes in and tells them if their home is really worth what the market clearly thinks it is.  Then they finally, maybe, if another professional, that they also have no oversight of, hasn’t either lied or screwed something up, get to close.  Oh, and they get to pay a bunch of money for this pleasure.

For buyers, they usually start looking online, often at sites that have significantly flawed data, yes, like Zillow (there, are you happy now?) for a home.  Then someone tells them to go get a financial colonoscopy to make sure they can actually buy it.  Don’t even get me started on how flawed the financial world is, specifically as it relates to “credit worthiness”.  Then they get dragged around to look at a bunch of homes that usually results in that same feeling you get when your blind date doesn’t look anything like her online dating profile picture.  Then they get to negotiate an offer, pay for the inspection, negotiate some more, pay for an appraisal, and possibly have to either negotiate some more or walk away after coming out of pocket for all of these things.  Then, maybe, if the professionals they hired did their job, get to close.

Yep, can’t imagine why someone would want to avoid that, can you?

Disruption is Coming

When Barack Obama received the Democratic nomination for President of the United States, there was no such thing as an iPhone.  Let that sink in for a second.  Now, today, you go through separation anxiety if the damn thing is in the other room for five minutes.  The world is changing quickly around us.  Uber is quickly killing the cab and black car industries, without owning a single vehicle.  Airbnb is the largest hotel operator in the world, without owning real estate.  Cable companies are clinging on for dear life because of streaming media.  Newspapers are closing left and right because of our need for everything on-demand.  Expedia, and others like it, killed travel agents.  The list goes on and continues to grow industry by industry.  If you don’t believe that change is coming to real estate, please keep believing the way you do so I can take your clients when you aren’t in business anymore.  Disruption is coming, and you should be ready, open-minded, and willing to identify where it might be coming from and take advantage.

Do For, Not To

So, because I’ve been waiting a really long time to get to the point these days, here it is.  The industries I listed above all have one thing in common (except, maybe, newspapers, but I can make the argument both ways).  They are all true service industries.  I say “true” because they don’t actually sell a tangible product.  Realtors like to fancy themselves as a service industry, but the truth of the matter is that we sell a tangible, consumer good.  For most professionals in the industry, service may be what sets them apart from their competitors, but their consumer is still purchasing a brick and mortar product.

How, and when, we begin to see disruption in the consumer goods industry is still to be seen.  We are seeing disruption in how the products are delivered, but not really in the products themselves, except in the electronics industry.  Companies like Amazon, HelloFresh, and Shipt are dramatically changing the way we take possession of the things we buy, but aren’t fundamentally changing the actual products.  I would argue that Zillow Instant Offers and Opendoor are in the same category.  They are changing the delivery mechanism, but not the product.

I believe that it is the responsibility of the Realtors in the market, the real professionals, to drive the change needed in this industry on behalf of our consumers and clients.  In the scenarios above describing the home buying and selling processes, nearly every step of the way, the client has something being done to them.  It is time to change the thinking of the industry to a do for, not to mentality.  Yes, of course I mean in the way you service your client.  You should already be doing that.  More importantly, though, is that we make the process a do for, not to process.  Opendoor and Instant Offers are doing that for the people willing to accept their terms.  If we want to have a say in how this goes down, then we need to stop running in fear of a make-believe enemy, stop the industry infighting over who controls data, and have a real discussion, with our clients involved, on how to make this process something that people actually want to be a part of when buying and selling real estate.  Think about it, we would be the very first industry that didn’t have disruption done to them, but took it upon themselves to do it for them and their end-user!

And, as a side note for anyone in association leadership that might be reading this, no, we don’t need 17 committees and Presidential Advisory Groups to get this done.

 

Thoughts on the Search for a New NAR CEO

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Dale Stinton, the CEO of the National Association of Realtors, is retiring at year’s end.  After 36 years of service to the largest trade association in the United States, 12 of those as CEO, I’d say he deserves it.  Whether you are a fan of his or not, I believe that Dale deserves a round of thanks from the membership.  Anyone who can deal with a bunch of Realtors day in and day out for 36 years has earned my respect.

And so now the search is on for a suitable replacement.  With that search has come every theory and though process on choosing the successor that you can possibly imagine  Some of them are great and some of them make you question how the person putting that theory forward puts pants on in the morning, much less runs a successful, international real estate company.  So, I thought I’d weigh in for the 19 of you that regularly read this and share my thoughts on what I think the National Association of Realtors should be doing, what I hope the new CEO brings to the table, and why some of the talk around the “type of person” the successor is scares the crap out of me for the future of the association.

NAR’s Core Competencies

I know that I am not alone in my bewilderment at some of the things NAR tries to do.  On the other hand, some things that NAR does couldn’t be done better by anyone else, in my opinion.  Here’s what I don’t need.  I don’t need NAR to be my bank or my university or anything else like that.  If they want to do something like that under the Member Benefits department and it costs zero dollars for a dues paying member, I am ok with it, but otherwise, no thank you.

There are four things that I believe NAR should be primarily focused on every single day for every single member.  They are simple, or so it would seem, and the good news is that NAR is already above average to great in three of the four.

  1. Brand the R – This is the one area where NAR would rate a zero to me.  I believe that they have utterly failed to not only differentiate between real estate agent and Realtor, but to show the value of the Realtor to the consumer.  I listed this number one because I believe it is the most important thing NAR should be doing and they aren’t doing it.  When both Zillow and Realtor.com have better advertising, you have failed.  But when the Canadian Association of Realtors has better ads, you should just be embarrassed of yourself. (Seriously though, if you haven’t watched some of the CAR ads, they are great.)
  2. Advocate – NAR does a great job, in my opinion, of advocating at the federal, state, and local levels for the consumer and for the Realtor.  It’s one of the things that they could do a better job publicizing to both the members and the public as a value to both.  I’ve written about politics more than enough on this site, so I won’t go too deep here.  I am writing this on a plane back from D.C. and the NAR Mid-Year Conference and Legislative Visits and can tell you, at least for the people representing Houston, that they not only know and listen to their local Realtors, but they know our issues.  They know our issues, because instead of partisan politics, our issues support and protect all Americans regardless of their political leanings.
  3. Educate – Again, NAR does great with this.  Are there opportunities for improvement, sure, but overall I think that NAR does a great job offering excellent educational resources to their members.  Whether the members take advantage of those or not is on them, but they are there.
  4. Defend the Code – What I really wanted to write as the heading of this section is Defend the Code with Extreme Prejudice, but it just didn’t fit the flow.  I want NAR and their state and local associations and the state regulatory bodies to begin working together to shred licenses of dead weight, garbage agents that are killing our brand.  I know it won’t happen, but between drastically increasing the number of hours needed for license renewal and faster, stricter enforcement of the Code of Ethics and state regulations (by each state’s commission/regulatory agency) I believe we could start to weed out bad agents and brokers quickly.

The One Characteristic I Want in a New CEO

If you’ve never read my post called Realtor Tastes A Lot Like Travel Agent, it would probably help with the point I am about to make.  I am a firm believer that if Realtors are going to remain a viable part of the American Dream then there must be a paradigm shift in the mentality of agents, MLS boards, and associations at every level.  The bottom line is this: If we as a body are going to assume that our value is derived from having valuable information instead of providing value information, we will lose.  Don’t believe me?  When was the last time you had a client ask you about their Zestimate? Whether you want to believe it or not, the Zestimate, and Zillow for that matter, are relevant because the Realtor community continues to fail to provide the consumer with what they want without having to ask for it.  The Zestimate is right as long as we don’t make it as easy for a consumer to get an estimate of what their home is worth.

The new CEO of NAR must understand this, embrace it with everything that they have, and drive the change needed to protect this industry for the future.  They must force board consolidation in a big way.  They must force local and state associations to create and aggressively market consumer-facing websites that include search, sold data (if allowed by law), VOWs, AVMs, and anything else that puts the local Realtor in the seat of the value provider, not Zillow, Realtor.com, Trulia, or any other aggregator.  That’s it.  That’s the number one thing I want to see in a candidate for CEO of NAR.  Number one with a bullet.

On a quick side note, it would also be cool to see a member-oriented CEO.  We’ve been without that since at least 2005.

What Scares Me

Between the recent T3 conference where a panel was convened, to published posts and articles, to the talk around happy hours at Mid-Year, I keep hearing something that, quite frankly, scares the shit out of me.  The conversation somehow turns to something along the lines of “The new CEO should be a _______”.  Insert woman, minority, young person, industry outsider, or whatever descriptive you can imagine.  My personal opinion is that line of thinking is extremely dangerous.  It’s going to be hard enough to find the right person without narrowing the pool.  Personally, I don’t care if the person is 100 years or 35, male or female, black, white, or blue.  I want the right person in place to lead the organization where it needs to go for the next 10-20 years.  If someone on the selection committee or whoever it is that is going to narrow this thing down is operating with an agenda to have type x or type y of person be the next CEO, then they need to be removed immediately.

That’s it.  1234 words to tell you that I think the next CEO should be the right person for the job.  You’re welcome.  You’re never getting this time back.

Content is King, Kinda

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A couple of weeks ago I published a blog post lamenting the poor or, more often, non-existent follow-up practices of most agents by offering the option of using political advocacy as an opportunity for providing resourceful, topical content to clients and prospects.  This week, as I started planning out my post, I ran into what some people might consider a little bit of writer’s block.  So, I went back to the topic of follow-up for agents and the one thing I hear most when coaching my agents.

What do I send to a client or prospect?  How do I do it without being annoying or invasive?

Coming up with consistent, relevant, topical content is tough.  There’s no doubt about it.  I’m a huge fan of both Chris Smith of Curaytor and Dan Stewart of Happy Grasshopper.  I think that both of them are truly experts in not only putting together plans for quality content, but more importantly, in my opinion, understanding the psychology of agents, clients, and prospects.  This understanding of the way agents and the public think allow them to formulate and fabricate follow-up programs and content, whether original or curated that can be game changers for agents.  They are truly content kings, and if you’re interested, available for hire to help you with your marketing.

So, I’d like to take a few minutes and discuss content in general and then discuss why it may or may not be important.

In my opinion, here are the 3 C’s of Content, because I’m clever like that:

1) Curated

Curated content is non-original content that can come from any number of sources.  It could come from social media, the news, other people’s blog posts, and/or just about any source you can imagine.  For example, last week in our local market there were news stories from several outlets about how the calculation of people’s credit scores would be changing towards the end of the year as FICO adopted a new scoring system.  This would be a great story to send to clients.  It’s topical for real estate, it’s relevant to just about anyone in your database, and it sets you apart as a resource to your clients and prospects.

Curated content is perfectly fine for any agent out there.  I find that curated content is awesome for social media, but certainly has a place in more traditional follow-up media like mass or programmed email.  You could use several curated articles in a monthly newsletter setting or just a scheduled “touching base” email.  The only real negative to curated content is if you’re trying to use your content to drive SEO to your site.  It just won’t work as well.  Which brings us to…

2) Created

Created content is totally your original content.  You create the content, publish it to your website/blog/whatever and then link your email topics and social media posts to that content.  Created content really gives you the opportunity to showcase your skills and expertise.  However, the big drawback to created content is the time and effort it takes.  Trust me, writing this blog, even just once a week, can be a drag to come up with good content and present it in a readable format.  If you’ll recall, the second sentence of this particular post was lamenting my writer’s block before it turned it into the absolute gold you’re reading right now!

That being said, I am extremely particular about my content and create it almost exclusively for my follow-up.  About the only time that I use curated content in my marketing or follow-up is on social media.  For most everyone else that isn’t a total control freak on this stuff, I think a healthy mix of curated and created content is a pretty solid plan.  There is, however, never a time for…

3) Crap

That’s right, there’s never a time for crap content.  What is crap content, you ask?  Crap content is stuff like the garbage HouseLogic content that NAR provides for you as part of your membership.  Here’s a bunch of completely generic articles that don’t really pertain to anyone at all and are going to bore the shit out of your clients so much that they’ll unsubscribe from your list and you’ll never get a referral again.  That’s crap.  That’s a do to, not for action.  Your goal with follow-up, and everything else, should be to do for, not to.  I don’t care to see your dancing leprechaun on St. Patrick’s Day or some cheesy ghost gif on Halloween.  That’s total garbage and I already have like 50 other assholes sending me that crap every holiday.  Don’t do crap content.

Why Content Matters

It may seem like a pretty simple answer, but it really goes beyond the surface.  The simple answer is because you need to be doing follow-up and if you’re going to send stuff out it might as well be relatively decent.  But the truth of the matter is that your regularly scheduled, consistent follow-up is going to be the thing in front of your clients’ eyes more than anything else.  As such, it is probably your number one brand extension.  So, if you’re sending canned crap content, people are going to think of you in similar terms.  If you’re sending resourceful, personalized, topical and relevant content, you will be seen in the same light.  If your goal is to be the resource to your clients and prospects on all things real estate, then be that in your service, in your marketing, and damn sure in your follow-up.

Why Content Might Not Matter At All

On the other hand, it totally might not matter at all.  As I’ve lamented on here more than once, Realtors, in general, do a horrible job at follow-up, if they even follow-up at all.  Just about every measured and measurable statistic on Realtor communication, follow-up, etc. clearly shows that next to none is the norm in the industry.  So, at the end of the day, maybe just sending something at all is enough.  I mean, I’d much rather see a really cool video clip of how they turn the Chicago River green on St. Paddy’s than your dancing leprechaun, but, hey, if you’re the only one sending it to me at least I got something.  The fact that you are doing anything is better than probably 90% of your competitors.  So, while I’d certainly love to see you send something that isn’t crap, your crappy message is better than nothing.

So, I guess the bottom line, 1000 words after my writer’s block lifted, is that if you aren’t doing follow-up or CRM touches or social media marketing, please start.  No, seriously, stop reading this and start right now.  If you don’t have a CRM and aren’t using it you aren’t running a business set for continued growth.  If you are, good job!  If you’re sending crappy content, that’s ok for now, but promise me you’ll work on curated and created content.  You don’t have to be an expert writer to create and you don’t have to spend hours scouring every inch of the interwebs to find good curated content.

 

Early Rising, Meditation, and Other Stuff I Hate to Admit I’m Doing

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By the time I finish typing this and publish it, I will most likely be forty.  I don’t really care about birthdays that much and am more of an “age is a number” guy, which I’m finding myself pointing out more as I get older, by the way.  I’ve always been a night owl and thought that yoga and meditation and all that mindfulness crap was just a bunch of hippie nonsense.  It just wasn’t for me because I’ve seen myself as an alpha male and will just power through and make shit happen.  While everyone else was asleep, I would grind.  While they were sitting cross-legged chanting weird shit, I would be that much further into my day.  Who needs it, right?

Well, I’m also learning as I get a little older that maybe I should open up to some new ideas.  After all, I’m a firm believer in the Einstein definition of insanity.  There are some definite changes I’ve been looking to make and it just so happened that the opportunity to try some new things came up just in time for me to blame it all on my oldness.

Einstein’s Definition of Insanity: Doing the same thing over and over again and expecting different results.

So, here’s my list of recent changes and my thoughts on each in case you were considering any of them:

1) Exercising More Frequently/Eating Healthier

Once upon a time, I worked out somewhere between 3-5 times a week.  Call it my old age, but I honestly don’t know why I stopped.  I really didn’t even think too much about it until I noticed the roundness of my mid-section getting rounder and I hadn’t been drinking more beer, so I could only blame it on food, lack of fitness, and football season.  In March, my wife and I went to Hawaii for the RPAC President’s Circle Conference and stayed.  It was amazing, but what was more amazing was what my scale said when we got home.  Despite eating and drinking there, I only gained about 2 pounds after a week of vacation.  I also noticed I felt better.  Sure, part of that was that I had just spent a week in paradise, but I realized that both were a result of how active we were while we were there.  So, I just said I would be more active.  Since then, I’m working out 2-3 times a week, being more conscious of what I eat, and even doing little things like walking and listening to books on Audible.

You don’t have to be a fitness guru or a body builder or yogi, but you should pay attention to your health and wellness.  The main thing that increasing my activity level has done for me is increase my energy level naturally, which has, in turn, lowered my reliance on Coke for energy which has, in turn, helped with the overall health.

2) Reading More

I’ve always been a reader as far back as I can remember.  It started out as an escape for a little while and then mixed as an educational vehicle that evolved into a personal development tool.  I do still read for enjoyment, but find that I get enjoyment from different subjects now compared to a decade or two ago (that kinda hurts to say).  I’ve always been a paper reader.  I tried the tablet but it doesn’t work for me and the audio versions were no good because my mind wanders.  However, as I said before, I’ve started to listen to some books on Audible as I walk the track at the school my daughter swims at a couple of nights a week.  I like it and I’m active.  I’ve also been taking time each day to actually sit and read, which brings us to…

3) Waking Up Earlier (a.k.a. the bane of my existence)

Seriously, y’all, I hate waking up early, and understand that hate is not a word I use often.  A few months ago, the Book Club at our brokerage read The Miracle Morning for Real Estate Agents.  It was ok, but I read it, set it aside and never thought about it again.  Fast forward a few months and my wife gets assigned the “normal version” of the book The Miracle Morning by her business coach.  She then informed me that if she was doing that shit, I was doing that shit.  So, here I am waking up an hour earlier every day, for now.  I say for now because it will probably be two hours early before too long.

I am a night owl.  If you don’t believe me, look at the time stamps on the blog posts here.  I have always been able to function on very little sleep and a little caffeine.  But, I was also a wake up at the very last moment that would allow me to get up, get ready, and get to where I need to be that morning.  As often as not, that meant I was starting my day rushed and stressed and that resonated throughout the rest of the day.  As much as I truly hate to admit it, I really like getting up early.  My wife and I have an hour each morning to read, enjoy a cup of coffee, and get mentally ready for the day.  I haven’t started incorporating all of the Miracle Morning steps yet, but plan to once we finish the book and plan it all out.  Which brings us to…

4) Meditation/Mindfulness

Bring on the hippie, new-age nonsense, people.  It seriously pains me to admit that I am doing this because I have always found it super silly.  If I’m being entirely candid, I probably found it silly because it is nearly impossible for me to be physically and/or mentally still for more than about…squirrel!!!  The first step in the Miracle Morning regimen is silence.  Now, don’t get me wrong, I love me some quiet time.  I’ve got over a hundred agents, a wife, two kids, and a dog.  I am all for some silence.  I’ve never really done intentional silence though.

I downloaded the Headspace app and decided to try it out.  Surely I could sit still for ten minutes, right?  Yes, yes I could and have.  I’m not going to lie and tell you that I’ve done it daily like you are supposed to, but I’m halfway through the first ten steps in about an 8 day span.  That’ll work.  Again, as much as I hate to admit it, I can tell a marked difference in my day when I do the ten-minute guided meditation in the morning.  I’m more calm, more controlled, and far more purposeful.  I genuinely feel like I have accomplished more in the past week to ten days than I have in the past 3 months.  I feel like my direction is on point and that we are effectively moving towards our goals and not just acting for the sake of action.  It’s really weird, but the ten minutes of purposeful silence in the morning is the common denominator.  It’s surprisingly powerful.  I highly recommend downloading the app and trying the ten-day plan.

5) Coaching, Again

This one I am in no way, shape or form embarrassed to admit that I’m doing, but it’s in line with the new stuff in my life so I figured I would include it.  I hired a coach to help me with some perceived weaknesses and to provide some general business consultation.  I’ve written about getting a coach here before, so I won’t go into too much detail.  I will just say that my enthusiasm level, purpose, and approach are already better than they were a couple of weeks ago and we’re just getting started.

The bottom line here is that change is daunting, but rarely not worth doing.  I had found myself getting stagnant and needed to shake things up.  While it may seem that I’ve bitten off a lot here, it’s actually played out in a way that everything really complements each other.  The struggle is, has been, and always will be time management, but that’s a topic for another day.

Political Advocacy as a Lead Generation Tool

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A couple of weeks ago I was having lunch with a thought leader in the real estate industry when the conversation went down a rabbit hole on the subject of follow-up from Realtors to their clients.  Better said, the conversation turned to how crappy Realtors are at follow-up.  Either it doesn’t happen at all, unfortunately, or the follow-up usually is generic and uninteresting at best.  Then, somehow, that segued into a political discussion, which isn’t all that unusual when we chat.  It occurred to us, during the political discourse, that maybe there is a place for politics in Realtor follow-up.

I know what you’re probably thinking.  We’re crazy.  Politics and religion are the two things you’re supposed to avoid, right?  Wrong, at least in our opinion.  Here is a summary of our thoughts and why we believe that not only is it ok to talk politics with clients, but it should be an imperative for Realtors who care about their clients, the industry, and their future in it.

“The punishment of wise men who refuse to take part in the affairs of government is to live under the government of unwise men.” – Plato

First, let’s talk about politics in real estate.  I’ve written about it here before because I do truly believe, in the words of our PAC Director, that “if real estate is your profession, politics is your business.”  There is no other organized group, certainly not one with over a million members, that advocates at the national, state, and local levels for protection of private property rights, the promotion of home ownership, and the future of the real estate industry.  Realtors are it, the only ones standing between a powerful government and a single home owner.  Think about that for a minute and let it sink in.  So, if Realtors are interested in providing value to their clients in an effort to combat the reputation that they just open doors and go to happy hours, why wouldn’t they use this information to their advantage? (For the record, if you are a Realtor or affiliate member of a Realtor association and aren’t investing in your PAC, you should really reconsider that.)

From a macro level, there is one glaring problem with our PAC.  We raise a significant amount of money to fund our initiatives and endorse candidates that support our mission.  That’s great.  We even vote on fairly regular basis, kinda.  But what we don’t do is use our grassroots abilities to motivate more people to vote.  As a Trustee of TREPAC, I can tell you that I have had this exact conversation with elected officials.  The money is great.  The fact that Realtors are involved in the process is great.  The inability for Realtors to take that influence and turn out the vote amongst our clients and communities is in manager-speak, “an area for improvement”.

Addressing the “don’t talk politics and religion” mantra, here’s the good news.  While Realtors may endorse candidates that not everyone agrees with, our issues are almost exclusively non-partisan.  So, let’s focus on the issues.  Lowering property taxes, supporting sensible lending practices, promoting transportation solutions, reigning in eminent domain abuses, limiting overreach from local municipalities and homeowner’s associations, and the list goes on.  None of these is particularly partisan.  Republican, Democrat, Independent, or Pastafarian, it would be hard to imagine a homeowner who wouldn’t like a more transparent property tax process or who wouldn’t want to make sure their local municipality doesn’t do something crazy that would affect their property value or usefulness.  I think that most people will get behind the idea that we don’t need a repeat of the irresponsible lending practices that led to the financial meltdown of mid-2000’s.  Alleviating traffic congestion? Check.  Making sure water, electricity, and other utilities and conveniences are not only available now and into the future, but that they are affordable too? Check.  So, so far I’m not hearing a lot of controversial issues here, are you?  Stick to the issues.

The National Association of Realtors, your state association, and, hopefully, your local association are all involved in this process and publish talking points, issues and legislative updates, ask for Realtors to respond to calls to action on issues, get involved in local races and generally have their finger on the pulse of issues that affect you and your clients.  Do you subscribe to the updates they send out?  Do you know your political advisory team(s) or governmental affairs staff or volunteer leaders, PAC trustees, association staff, and/or local Realtor leaders?  If the answer to these questions is no, you should get to know them.  Trust me, as one of these people, we love when agents want to know what’s going on in the world of politics.  Make it a point to know the issues and the people working for you on these issues.

So, how do you use this as a lead generation tool?  It’s pretty simple, really.  Once you know the issues, whether you have a CRM (which you should) or are just using email, your phone, or social media, pass the info you learn to your past clients and spheres of influence.  If your goal is to be seen as the real estate resource to your prospects and past clients, then be resourceful.  I assure you it is better than the nothing most agents don’t send out, and it is certainly better than a dancing leprechaun wishing someone a Happy St. Patrick’s Day.  This kind of information is pertinent to your client, timely, and puts you in the position of expert.  Encourage your clients to contact their representatives and let their voices be heard.  Send out a schedule of hearings, if available, and get your base motivated to join you in protecting the American dream of homeownership.  That’s truly creating a trusted relationship.  Dancing leprechauns are cool and all, but building long-term, trusted relationships is way cooler.

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